Automotive Delivery Coordinator

Location: Richmond, BC

Key Responsibilities

Vehicle Delivery Preparation

• Coordinate vehicle detailing, PDI, accessories, and staging

• Inspect vehicles for cleanliness, accuracy, and readiness

• Review due bills, work orders, and contracts for accuracy

Customer Scheduling & Communication

• Book delivery appointments with customers

• Explain the delivery process and set expectations

• Provide updates on vehicle status and resolve scheduling issues

• Deliver a professional, brand-positive customer experience

Vehicle Delivery & Walkthrough

• Complete full vehicle feature demonstrations, including:

  • Infotainment and Bluetooth

  • Apple CarPlay / Android Auto

  • Safety systems and driver aids

  • Drive modes, climate controls, and navigation

• Review warranty, service intervals, and roadside assistance

• Ensure customers feel confident and informed at delivery

Documentation & Administration

• Prepare delivery packages, plates, keys, manuals, and accessories

• Complete delivery checklists and customer sign-offs

• Update CRM and delivery records accurately

• Track delivery activity and assist with reporting

Customer Experience & Follow-Up

• Support post-delivery follow-ups to confirm satisfaction

• Address delivery-related concerns and escalate when required

Team Collaboration

• Work closely with Sales, Finance, Service, Parts, and Detailing teams

• Communicate delivery status and resolve issues quickly

• Support continuous improvement of delivery processes

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Performance Measurables

• On-time delivery rate

• Delivery quality and customer survey scores

• Accuracy of documentation and CRM updates

• Customer satisfaction feedback

• Ability to manage multiple deliveries efficiently

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Required Skills & Competencies

• Strong communication and presentation skills

• High attention to detail and organization

• Ability to multitask in a fast-paced environment

• Comfort with automotive technology

• Basic CRM or dealership system experience (asset)

• Professionalism, empathy, and customer-focused mindset

• Ability to work cross-functionally with dealership teams

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Compensation

• $2,000 base salary per month

• $50 per completed vehicle delivery

• Paid from the Brand Concierge / Account Executive commission

• Total earnings vary based on delivery volume and performance

ADDITIONAL INFO:
When you apply for this position, you give the Recruiting Room permission to share your information with other team members and our network of employers. You further acknowledge that the Recruiting Room is a free service to all candidates and as such, further agree to indemnify and hold harmless Recruiting Room from any allegations, claims, actions, suits, demands, damages, liabilities, obligations, losses, settlements, judgments, costs, and expenses (including without limitation attorneys’ fees and costs) that result from the sharing of this data.

You further acknowledge, and give consent, for the Recruiting Room to check your previous employers (to make a hiring decision), if you fail to provide references before the point of offer. We only ask questions that are “reasonably required,” for our employers to assess the applicant’s fitness for the job. We DO NOT contact current employers.

You further acknowledge, by applying for this position, you allow the Recruiting Room, and its agents, to contact you via SMS Messaging (texting), Facebook, Instagram, or any other forms of social networking.