Automotive Service Manager, Port Hardy, BC

Operational Leadership

• Set operational strategy for both Service Departments

• Oversee daily workflow, productivity, and customer service standards

Team Development

• Recruit, coach, and develop Advisors, Technicians, and support staff

• Build a high-performance, accountable team culture

Efficiency & Process Control

• Maximize shop capacity, technician efficiency, and throughput

• Remove bottlenecks and enforce standard processes and systems

Customer Satisfaction & Quality

• Improve CSI through proactive communication and quality control

• Resolve escalations and ensure a best-in-class customer experience

Financial & Business Growth

• Drive revenue, GP%, absorption, ELR, and retention

• Identify growth opportunities and monitor key KPIs

Culture & Alignment

• Promote a positive, collaborative, solutions-focused environment

• Reinforce Applewood values and EOS operational frameworks

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Measurables

• Profitability: Revenue, GP%, ELR, shop efficiency, ROs, utilization, absorption

• Customer Satisfaction: CSI, reviews, surveys, repeat business

• Team Engagement: Turnover, engagement, coaching frequency, skills growth

• Process Compliance: Workflow adoption, warranty accuracy, callback reduction

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Compensation

• Total annual compensation: $90,000 – $150,000 (base + profit share)

• Base salary determined by experience and performance

• Relocation assistance available for candidates moving to Port Hardy

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Requirements

• 3+ years automotive service management (Service Manager, ASM, or Shop Foreman)

• Strong understanding of KPIs, warranty, and dealership operations

• Proven leadership, coaching, and communication skills

• DMS and MS Office proficiency

• Ability to manage two rooftops with discipline and positivity

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